Refund policy

Please check the following conditions for returns, exchanges, and cancellations.
In addition, we cannot accept changes to the product contents after the shipping date.
1) Returns, exchanges, and cancellations due to customer's convenience
(Exchange due to order error, return due to purchase cancellation, etc.)
・ Deadline ...... Please contact us at least 3 days before the product is shipped.
・ Shipping fee...... Borne by the customer (in the case of exchange, please bear the round-trip fee)
* When refunding, etc., the fee incurred will be deducted from the refund amount.
In that case, please note that we may not be able to accept the specification of the refund method.

2) Returns and exchanges due to negligence on the part of the store (erroneous delivery)
・ Deadline ...... Please contact us within 7 days from the date of arrival of the product.
・ Shipping fee...... Borne by our shop (including substitute shipping fee)

3) Products that cannot be returned, exchanged, or canceled
・ Service goods (If you do not need a service item, please contact us in advance.) ）
・ Unique custom-made products
* Please note that if you return a return, exchange, or cancellation without contacting us, or if you decline to receive it, we may charge you the full amount of the product price and shipping fee (including the amount returned to each sales office → our shop).

Please note that customers who violate manners severely, such as no-show cancellations and complaints that are not our negligence, may be refused future sales and other transactions.